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Ayojon
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Return Policy

Because we deliver medicines and healthcare products, returns are handled carefully for everyone's safety.

Returns we accept. You may request a return at the time of delivery, or within 24 hours, if:

  • You received the wrong product;
  • The product is damaged or defective;
  • The product is expired or very close to expiry;
  • The order does not match what you were charged for.

Returns we cannot accept (for safety reasons). For public-health and safety reasons, we cannot accept returns of:

  • Medicines or health products that have been opened, used, or unsealed;
  • Temperature-sensitive items (e.g. insulin, certain injectables) once they have left our control;
  • Items returned without valid reason after 24 hours.

What happens to returned medicines. Returned medicines are never resold. They are quarantined and disposed of safely, in line with good pharmacy practice.

How to request a return. Contact us at +880 1328 503 508 or hello.ayojon@gmail.com with your order number and, ideally, a photo of the item. Our team will guide you.

We inspect all return requests and resolve genuine issues quickly — usually with a replacement or refund (see Refund Policy).