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Refund Policy

If your return is approved, here is how refunds work.

When you get a refund. Approved returns (wrong, damaged, expired, or defective items — see Return Policy) qualify for a refund or a free replacement, your choice. If we cancel your order, or cannot deliver it, any amount you have paid is refunded in full.

Cash on Delivery orders. If you paid cash and the issue is confirmed at delivery, the delivery rider adjusts the amount on the spot where possible. Otherwise, we arrange a refund via bKash or another method you prefer.

Prepaid orders. Once approved, refunds are returned to your original payment method within 7 working days. The exact time for the amount to reach you may depend on your payment provider.

Partial refunds. If only part of an order is affected, we refund only the affected items.

Questions. Contact hello.ayojon@gmail.com or +880 1328 503 508 with your order number and we'll sort it out.